Refund policy

 

RETURN & EXCHANGE POLICY

If you opted in and paid for Free Returns + Package Protection when you made your purchase, your return for that order will be FREE. If you didn't select the Free Returns + Package Protection at the time of purchase, you are subject to shipping costs on your returns.

If you are not completely satisfied with your purchase, you may return it back to ALOHA Collection, unless purchased as part of a sale or promotion. Any items on sale or part of a sale are not available for return.

Please note the following:
  • We are not currently offering direct exchanges. Customers can return items for a refund and place a new order
  • Items must be unused and in original condition with original tags attached in order to be eligible for a refund
  • Online purchases can be returned by mail or in-store at one of our ALOHA Collection Retail Locations
  • Shipping costs are non-refundable.
  • Please allow 7 business days from the date we receive your returned merchandise for your refund to be processed. It may take an additional 3-5 business days for your bank to issue your refund.
  • Any products not purchased directly through ALOHA Collection cannot be returned or exchanged through ALOHA Collection
  • All Gift Cards are a final sale and cannot be exchanged for cash
  • Any product purchased at a warehouse sale or received free as part of a promotion is ineligible for return

ALOHA Collection reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse, or damage. The customer will be responsible for the cost of the return shipment if the return is refused.